Client Success Office Manager at wkLoop - London, Client Success Office Manager - wkLoop

Client Success Office Manager

wkLoop

Location: London, United Kingdom

Category: Client Success

Salary: 45,000 - 60,000 GBP / yearly

Full-time

Job Description

We are seeking a Client Success Office Manager to manage and nurture client relationships, collaborate with cross-functional teams, and drive long-term customer satisfaction.

Responsibilities

  • Manage and nurture client relationships to drive long-term customer satisfaction
  • Collaborate with cross-functional teams to deliver solutions and support profitable growth
  • Provide mentorship to account executives and managers to help them meet targets
  • Participate in account strategy development and execution
  • Identify upsell and cross-sell opportunities
  • Prepare and deliver client reports and proposals
  • Analyze market dynamics and adjust account strategies
  • Contribute to the organization's presence at industry events

Qualifications

  • Bachelor's degree in a relevant field or equivalent experience
  • 8+ years of relevant work experience with 3+ years in a similar role
  • Demonstrated success in account leadership roles
  • Strong leadership and strategic planning abilities
  • Continuous learner with industry knowledge and technology awareness

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