Customer Service Coordinator

St James

Location: London, United Kingdom

Category: Customer Service

Salary: 25,000 - 30,000 GBP / yearly

Full-time

Job Description

Join St James as a Customer Service Coordinator, where you will be the primary contact for residents, handling queries and defects with care and professionalism. Work with internal teams and contractors to ensure top-quality homes and an exceptional living experience for residents.

Responsibilities

Act as the first point of contact for residents, agents, and contractors.
Support the team in achieving Zero Defect Completions and high customer satisfaction scores.
Coordinate defect notifications and site instructions.
Liaise with contractors, managing agents, and utility providers.
Maintain accurate records and databases.
Organize handover packs and attend relevant meetings.

Qualifications

Experience in the property sector, preferably in luxury development/product environment.
Strong customer service skills with a solutions-focused approach.
Excellent communication skills, both written and verbal.
Impeccable attention to detail and organizational skills.
Ability to manage multiple tasks under pressure.
Proficiency in Microsoft Office.

Perks & Benefits

25-33 days annual leave.
Health and wellbeing benefits including Private Medical Insurance.
Lifestyle benefits and access to an online discount platform.
Berkeley Foundation volunteer day.
Private pension plan.
Group life assurance.

Why Join Us?

Join us for a rewarding career with great benefits and a supportive work environment. Make a difference in our luxury developments and enjoy a positive impact on the community.