Customer Care Advisor

Dreams and Sofatime

Location: Belfast, Northern Ireland, United Kingdom

Category: Customer Service

Salary: 26,040 - 28,644 GBP / yearly

Full-time

Job Description

Join Dreams and Sofatime as a Customer Care Advisor in Belfast. If you enjoy delighting customers and building relationships, this is the perfect role for you.

Responsibilities

Answer customer, store, and supplier queries via phone and email.
Take ownership of customer complaints and ensure resolution.
Negotiate with customers and suppliers.
Arrange delivery dates with customers.

Qualifications

Excellent IT skills, including MS Office.
Customer-focused approach.
Strong communication skills.
Ability to multitask in a high-volume environment.

Perks & Benefits

Performance bonus.
Staff discount.
Commission for telesales.
Smoke Break Exchange - extra day leave.
Length of Service awards.
Enhanced maternity and paternity benefits.

Why Join Us?

Join a successful and rewarding business where you can make a difference in customers' lives.