Location: Cardiff, United Kingdom
Category: Finance
Salary: 26,500 - 26,500 GBP / yearly
Full-time
Part Time, Evening Customer Service Advisors required for a dynamic organisation who are growing quickly and offering excellent career development opportunities.
Be the first point of contact for customers regarding banking or payment queries by phone, email, chat, and social media.
Take ownership and support customers in the speedy resolution of any issues escalating where necessary.
Collaborate with your team mates to ensure customer calls are answered promptly.
Show empathy for customers that need more time, more help, and more consideration.
Be vigilant for any fraudulent transactions or activity.
A positive attitude and common sense are essential, along with experience in retail, hospitality, or corporate customer service.
Commitment to delivering the highest level of service and going beyond for customers.
Adaptability, quick learning, and a desire to succeed in a fast-paced environment.