Digital Experience Manager at Mandarin Oriental - London, Digital Experience Manager - Mandarin Oriental

Digital Experience Manager

Mandarin Oriental

Location: London, United Kingdom

Category: Digital Marketing

Salary: 50,000 - 70,000 GBP / yearly

Full-time


Job Description

Join Mandarin Oriental as a Digital Experience Manager to support the global digital strategy for the Mandarin Oriental website experience and guest app.

Responsibilities

Possess a strong knowledge of the eCommerce space including competitive strategies, marketing strategies, product development, consumer research, usability best practices, and industry trends.

Conduct regular audits of the website and app to identify areas for improvement and optimization.

Utilize analytics tools to track user behavior and make data-driven decisions for continuous improvement.

Test & implement established eCommerce tactics to drive website conversion rate & increase revenue generation.

Work cross-departmentally to optimize MOHG eCommerce strategies and analyze where there is room for improvement.

Qualifications

Minimum of 5 years' experience operating in Digital/eCommerce, with a demonstrable track record in delivering compelling digital experiences.

Comprehensive understanding of all aspects of website operation, particularly Sitecore CMS and Frontify DAM.

Experience of working within JIRA and managing multiple ongoing tasks/requests.

Strong project and stakeholder management skills.

Comfort working in an agile and constantly evolving environment.

Perks & Benefits

Learning & Development. Unique learning and development programs for various stages in your career.

MOstay. Complimentary nights and attractive rates on rooms for you and your loved ones.

Heath & Colleague Wellness. Health benefits and wellness programs offered to all colleagues.

Retirement Plans. Different retirement plans offered based on service length and role.

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