Customer Support Lead

wkLoop

Location: Edinburgh, United Kingdom

Category: Customer Support

Salary: 50,000 - 70,000 GBP / yearly

Full-time

Job Description

Join us as a Customer Support Lead with a focus on B2B in the fintech industry. Lead a team to provide exceptional customer service and drive strategic change.

Responsibilities

Own the end-to-end customer outcomes for the team
Transform workflows and drive operational improvements
Shift the mindset to proactive support practices
Enhance customer communications for the B2B customer base
Refine customer service processes and controls
Build insightful reports from customer data
Collaborate across departments as a key escalation point

Qualifications

Extensive leadership experience in Customer Support
Deep industry knowledge in B2B or fintech
Strong technical expertise
Proven track record of leading high-performing teams
Excellent communication skills
Data-driven mindset with strong analytical abilities
Experience presenting to senior stakeholders

Perks & Benefits

Generous benefits package focused on employee well-being

Why Join Us?

Join us to drive strategic change in the B2B fintech industry and shape the future of customer service.