Customer Success Manager - Pearson Enterprise Learning

Pearson

Location: London, United Kingdom

Category: Customer Success

Salary: 45,000 - 65,000 GBP / yearly

Full-time

Job Description

The Customer Success Manager at Pearson will be responsible for ensuring the success of the largest customers using the Enterprise Learning and Skills products. Building strong relationships, ensuring adoption, and acting as a strategic partner are key aspects of this role.

Responsibilities

Serve as a strategic partner to Pearson's largest customers
Consult and educate customers on best practices
Utilize Catalyst for customer tracking and communication
Act as a customer advocate by capturing feedback and providing solutions
Coordinate with Implementation team for seamless customer handoff
Maintain Success & Growth Plans for customers
Proactively manage customer risk and drive renewal efforts

Qualifications

Prior experience in a Customer Success role
Experience with enterprise-level customers
Strong project management and communication skills
Ability to develop customer champions and advocates
Flexibility and adaptability in a changing environment

Perks & Benefits

Benefits offered by Pearson can be found at https://pearsonbenefitsuk.com/

Why Join Us?

Join a team of amazing people who strive to improve, value feedback, and support each other in a collaborative environment.