Operations Manager

Fanatics

Location: Manchester, United Kingdom

Category: Operations Management

Salary: 50,000 - 70,000 GBP / yearly

Full-time

Job Description

Responsible for providing strategic leadership and oversight of department operations, ensuring the delivery of departmental performance metrics across service, efficiency and cost management. Leading, managing and holding a team of Supervisors accountable for achieving and exceeding operational targets whilst creating a high-performance culture.

Responsibilities

Lead the execution of operational plans, ensuring all tasks are completed in compliance with company policies and health and safety standards.
Manage, coach and develop all direct and indirect reports, creating a culture of continuous improvement and accountability.
Take full ownership of department performance, ensuring KPIs are met, including those related to cost, service delivery and efficiency.
Lead the implementation of operational excellence projects, working in collaboration with support functions to improve processes.
Oversee the deployment of department plans, ensuring alignment with business objectives.

Qualifications

4+ years D2C operational experience in a high-volume environment.
2+ years Operations Manager experience.
Experienced leading direct reports in a fast-paced environment.
Knowledgeable operator and user of WMS tools, systems and experienced in reporting standards.
Experience in data analysis and driving actions and change through performance data insights.

Perks & Benefits

Competitive salary
Healthcare benefits
Paid time off
Employee discounts
Professional development opportunities

Why Join Us?

We are an equal opportunity employer that celebrates diversity and inclusivity. Our commitment to inclusion drives us forward every day, across all identities. Join us to be a part of a global digital sports platform that ignites the passions of sports fans worldwide.