Technical Support Engineer

Location: London, United Kingdom

Category: Information Technology

Salary: 200 - 200 GBP /

Contract

Join our client's dynamic team as an On-Site Support Specialist, ensuring the seamless operation and security of our computer systems.

System Management: Format computers, encrypt systems, and manage software updates.
Security: Proactively identify and mitigate vulnerabilities, collaborate with IT security teams.
Technical Support: Provide on-site assistance, troubleshoot issues, and conduct mini-workshops.
Documentation: Maintain detailed records and suggest continuous improvements.
Hardware & Network: Diagnose hardware issues, configure networks, manage assets, and licenses.
Training: Conduct regular training sessions on tech trends and best practices.
Emergency Response: Develop protocols for tech emergencies and ensure swift resolution.
Collaboration: Liaise with IT departments and enhance cross-departmental tech integration.

Education: Degree in Computer Science or 3+ years of relevant experience.
Certifications: ITIL V4, Agile methodologies, cybersecurity, and network management.
Technical Skills: Proficiency in ITSM platforms, cloud services, Windows OS, encryption techniques, and ManageEngine Service Desk Plus.
Soft Skills: Strong communication, problem-solving, customer service, and the ability to manage stress and conflicts.