Customer Care Leader at wkLoop - London, Customer Care Leader - wkLoop

Customer Care Leader

wkLoop

Location: London, United Kingdom

Category: Customer Service

Salary: 30,000 - 45,000 GBP / yearly

Full-time


Job Description

Join us as a Customer Care Leader covering our Banbury, Witney, Oxford Branches. Lead and coach your team to create a supportive culture focusing on building deeper relationships with customers and delivering exceptional service and financial support.

Responsibilities

Lead and develop a team to achieve consistently excellent customer outcomes.

Identify and meet customer needs using available tools and enablers to grow business performance.

Act as an ambassador for Barclays, maintaining performance management standards, and developing an effective business plan.

Qualifications

In-depth technical knowledge and experience in assigned area of expertise.

Understanding of underlying principles and concepts.

Clear set of leadership behaviours to create an environment for colleagues to thrive.

Perks & Benefits

Competitive salary, opportunities for professional development, supportive team environment.

Why Join Us?

Join us to make a difference in customer service, drive long term sustainable revenue growth, and be part of a culture that values customer relationships.