Administration Officer

Location: Rhondda Cynon Taf, wkLoop, United Kingdom

Category: Administration

Salary: 0 - 0 GBP / yearly

Full-time

The Administration Officer will support the Clinical Practice Educator Team with clerical and administrative tasks as required.

Require excellent verbal communication skills, responding to queries/enquires face to face as well as dealing with telephone queries. At times the information may be of a sensitive nature and the ability to deal with emotional/distressed patients/visitors, learners and nurses is essential.
May deal with enquiries/queries where there are barriers to understanding, therefore tact and diplomacy will be required.
Communicate by written and electronic means with other staff members across Cwm Taf Morgannwg University Health Board (CTMUHB) and external agencies, ensuring adherence to confidentiality and data protection at all times.
Play a supportive role within the running of the Clinical Practice Educator Team.
Use own initiative to problem solve issues which are not straightforward and have a choice of options, dealing with enquires e.g. from practice nurses and HealthCare Support Workers regarding education training days, advanced practice education.
Prioritise queries and/or enquiries within own limitations of role, contacting clinical staff, General Practitioners practices and learners when necessary.