Customer Service Advisor - Energy

Octopus Energy UK

Location: Leicester, England, United Kingdom

Category: Customer Operations

Salary: 24,600 - 24,600 GBP / yearly

Full-time

Job Description

Join our team at Octopus Energy UK and be a part of a group of brilliant minds dedicated to making energy better for our customers and the planet. We pride ourselves on real conversations, problem-solving, and impactful solutions.

Responsibilities

Making energy easy for customers by helping them understand bills, meters, and tariffs
Solving problems efficiently, from billing queries to complex energy issues
Providing end-to-end service without endless transfers or passing the buck
Engaging in real conversations with customers, listening, understanding, and delivering practical solutions
Ensuring every customer is treated with care and kindness
Making a real difference by helping customers struggling with bills or advising on greener energy choices

Qualifications

Passion for great customer service
Ability to adapt to change and learn quickly
Strong team player with empathy and problem-solving skills
Commitment to fighting climate change and promoting a greener future
Proactive in identifying and resolving issues
Ability to handle challenging conversations with empathy and patience

Perks & Benefits

Hybrid working with WFH options
EV salary sacrifice program
Cycle-to-work scheme
Share options for employees
Fully stocked kitchens for snacking
Weekly 'Family Dinner' catch-ups

Why Join Us?

Join us at Octopus Energy UK to be part of a dynamic team that values innovation, collaboration, and making a positive impact on the environment. We offer a supportive work environment and exciting opportunities for growth and development.