Location: Newcastle Upon Tyne, England, United Kingdom
Category: Customer Experience
Salary: 0 - 0 GBP / yearly
Full-time
Join Newcastle United as a Customer Experience Manager, responsible for managing the overall customer experience and implementing strategies to enhance interactions and service delivery.
Implement strategies to promote a culture of excellence among public-facing staff.
Develop and implement strategies to enhance customer interactions across various touchpoints and channels.
Roll out Service Standards Training across all customer-facing teams.
Degree or equivalent level industry experience in a senior customer service/experience role.
Experience with customer service software and tools.
Ability to deliver customer success/engagement coaching and training.
Flexible working options, non-contractual employee bonus scheme, life assurance, free parking, discounts, free GP appointments, wellbeing resources, pension contribution, free lunch, salary sacrifice scheme.
Join a team committed to equality, diversity, and inclusion. Work in an inclusive environment that values everyone's safety, well-being, and potential.