Location: Cambridge, United Kingdom
Category: Customer Support
Salary: 43,800 - 58,500 GBP / yearly
Full-time
Lead a dynamic team providing exemplary support to customers using Cambridge Assessment English examinations.
Leading customer support staff at various levels, planning staffing based on data analytics, instilling a culture of ongoing improvement, collaborating with internal departments to enhance the customer experience.
Proven experience in leading customer service or technical support teams, deep knowledge of customer support methodologies, familiarity with support metrics, excellent communication skills.
28 days annual leave, private medical and dental insurance, group personal pension scheme, life assurance, green travel schemes.
Join a collaborative team driving digital transformation, fostering a culture of innovation and continuous growth.