Location: Birmingham, England, United Kingdom
Category: Recruitment/Team Leadership
Salary: 30,000 - 40,000 GBP / yearly
Full-time
Join our dynamic and fast-growing team at our Birmingham campus as a Student Recruitment Team Leader. Lead a team to provide excellent customer service to prospective students and ensure a smooth transition into Higher Education.
Day to day management of team and individuals, monitoring performance and SLAs
Coach team members in sales and customer service techniques
Resolve escalations in a professional manner
Create an engaging team environment with open communication culture
Proven success in sales or telesales
Experience managing or supervising a team in a call centre
Excellent interpersonal, problem-solving, and management skills
Knowledge of key performance metrics and techniques
Dynamic and fast-growing Higher Education provider
Vibrant and diverse family of committed staff
Inclusive approach to student recruitment
Diversity and inclusion valued
Make a real difference with your next career move
Join a team dedicated to widening access to higher education
Believe in the transformational power of education