Customer Experience Specialist

Dental Monitoring

Location: London, United Kingdom

Category: Customer Service

Salary: 25,000 - 35,000 GBP / yearly

Full-time

Job Description

Join Dental Monitoring as a Customer Experience Specialist to provide exceptional support to customers using our innovative SAAS solutions in the oral healthcare space.

Responsibilities

Be the main point of contact for DM customers and provide timely and accurate responses
Identify and resolve customer issues professionally and efficiently
Develop in-depth knowledge of our software and offer tailored recommendations to customers
Maintain accurate customer interaction records and share insights with internal teams
Drive a seamless customer experience and analyze user activities for improvement

Qualifications

Bachelor's degree or equivalent experience
Minimum 2 years in a customer service or customer-facing role
Knowledge of new technologies and sales tools
Exceptional problem-solving and communication skills
Fluent in English

Perks & Benefits

Collaborative work environment with diverse teams
Opportunity to work in a fast-growing MedTech scale-up
Potential for career growth and development

Why Join Us?

Join Dental Monitoring to be part of a dynamic team that values collaboration, diversity, and innovation in the oral healthcare industry.