Location: Birmingham, United Kingdom
Category: Customer Service
Salary: 27,810 - 27,810 GBP / yearly
Full-time
BCA is looking for a Senior Customer Service Advisor to proactively manage customer account contact regarding in-flight issues and communication through relationship and inbox management.
Be a role model who embeds the company values and behaviours throughout the team, representing The BCAL brand. Manage in-flight issues with customers, act as a point of contact for B2B customers, and more.
A problem solver with a solutions-based approach. Customer service focused with high ethics. Excellent communicator and team player. 3 years of customer service experience in a contact centre environment.