Locality Administrator at Bromley Healthcare - London, Locality Administrator - Bromley Healthcare

Locality Administrator

Bromley Healthcare

Location: London, United Kingdom

Category: Healthcare

Salary: 28,166 - 28,166 GBP / yearly

Part-time

Job Description

We are seeking a locality administrator with good customer service skills to respond to enquiries from families, an eye for detail and confidence in using IT systems. The post holder will work closely with the Bromley 0 to 19 Public Health Nursing team, supporting service delivery.

Responsibilities

  • Providing quality customer care on redirected calls/emails and to communicate these to the relevant services in a timely, helpful and pleasant manner.
  • Quality cleansing monthly data from Qlicksense to ensure that parents due a 1 or 2 year review have been offered an appointment and KPIs are recorded on EMIS.
  • Dealing with all enquires effectively and sensitively, taking action where necessary and escalating if required in line with Bromley Healthcare policies, procedures and guidance.
  • Receiving and distributing incoming mail and ensure outgoing mail is sent appropriately and in a timely manner.
  • Sending out appointment reminders to patients via text/email and facilitate any changes or additional needs as required in order to minimise Was Not Brought rates.
  • Liaising with the CCC regarding patient referrals/queries and support the CCC during periods of annual leave and sickness where necessary.
  • Undertaking general office duties as necessary, including filing, scanning, photocopying, taking notes of meetings, management and disposal of confidential information, as part of an effective administration service.
  • Accurately maintaining and keeping secure patient health and staff records/ systems in line with policy and standard operating procedure, to ensure data quality, confidentiality and compliance with the Data Protection Act 1998.

Perks & Benefits

We provide an outstanding benefits package, which includes pension schemes, discounted gym memberships, a cycle-to-work scheme, access to home furnishings and electronics, access to Employee Assistance Program (EAP), discounts at various high street retailers, eligibility for the Blue Light Card, the opportunity to apply for low-interest personal loans, and an excellent lease car scheme. Additionally, we are continuously striving to enhance our employee benefits offerings.

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