Location: Manchester, England, United Kingdom
Category: Finance
Salary: 25,000 - 35,000 GBP / yearly
Full-time
Join Together as a Relationship Manager to work in the Collections, Recoveries, and Customer Support team. Help customers in financial difficulties or vulnerabilities by providing appropriate support and managing accounts effectively.
Manage accounts in arrears and conduct reviews to assess situations and identify actions. Work with third parties to ensure appropriate management of accounts. Understand customer circumstances and deliver good outcomes. Identify and support vulnerable customers. Improve customer experience by recommending process changes.
Experience in Collections and Recoveries environment. End-to-end case management skills. Strong problem-solving abilities. Ability to have difficult conversations and adapt to change. Excellent understanding of customer outcomes.
26 days holiday, birthday day off, bank holidays, annual bonus, matched pension contribution, life assurance, health cash plan, private medical insurance, gym access, bar/restaurant discounts, and more.
Together values diversity and inclusion. Equal opportunity workplace. Celebrates differences and supports colleagues for who they are. Committed to building a diverse team. Offers support and reasonable adjustments during the recruitment process.