Location: London, United Kingdom
Category: Call Centre
Salary: 4,407 - 16,030 R / monthly
Full-time
As a Collections Consultant at Evolution Group, you will be responsible for initiating outbound or inbound communication with the client base to resolve debt fairly.
Contact customers via phone to collect overdue payments
Work with customers to negotiate payment plans and resolve payment issues
Use communication skills to build rapport with customers and encourage payment
Document all communication with customers in a clear and concise manner
Meet daily, weekly, and monthly collection targets to earn commission
Work independently, while staying in touch with team leader or manager
Follow up on payment promises and commitments made by customers
Escalate difficult collection cases to the appropriate team leader or manager
Maintain compliance with all collection laws and regulations
Grade 12
Tertiary qualification would be advantageous
At least 1 year of experience in collections or customer service would be advantageous
Excellent communication and negotiation skills
Ability to work independently and meet collection targets
Strong attention to detail and organization skills
Ability to handle difficult customers and situations with tact and professionalism
Knowledge of collection laws and regulations is an asset
Computer literacy essential
A reliable internet connection and a quiet workspace