Location: London, United Kingdom
Category: Customer Success
Salary: 70,000 - 90,000 GBP / yearly
Full-time
Join Workvivo as a Strategic Customer Experience Manager, where you will play a key role in managing onboarding programs for enterprise-level customers and driving success through effective communication and engagement strategies.
Proactively manage onboarding programs for enterprise-level customers
Consult on internal communications and engagement
Create success plans and influence adoption
Facilitate workshops on best practices
Conduct Executive Business Reviews
Build thought leadership on employee communication and engagement
Represent the Voice of the Customer by engaging with Product and Engineering teams
8+ years of B2B SaaS customer success or consulting experience
Experience in technology solution implementations
Experience in managing enterprise-level customers
Experience driving user adoption and renewal rates
Passionate about driving positive impact for customers
Comprehensive benefits program
Support for physical, mental, emotional, and financial health
Work-life balance initiatives
Opportunities for community involvement
Join a dynamic team at Workvivo, part of Zoom, dedicated to improving workplace culture and employee engagement