Location: London, United Kingdom
Category: Customer Success
Salary: 70,000 - 70,000 GBP / yearly
Full-time
Our client is seeking a Customer Success Manager for overseeing the daily management of the Customer Services Team across residential buildings in central London.
- Oversee day-to-day operations of the customer services team
- Host weekly meetings to ensure team roles are being carried out effectively
- Act as first point of escalation for customer concerns/complaints
- Monitor customer feedback and suggest improvements
- Experienced customer-focused professional
- Well-organized with excellent communication skills
- Previous experience in a similar role and managing teams
- Generous pension scheme
- Cycle to work scheme
- Childcare voucher scheme
- Life assurance scheme
- Holiday flex scheme
- Season ticket travel loan
- Company rewards
- Private dental & healthcare