Customer Enhancement Service Advisor at wkLoop - London, Customer Enhancement Service Advisor - wkLoop

Customer Enhancement Service Advisor

wkLoop

Location: London, United Kingdom

Category: Customer Service

Salary: 25,000 - 35,000 GBP / yearly

Full-time

Job Description

Join our Customer Enhancement Service team as a Customer Enhancement Service Advisor. Conduct telephone assessments, attend home visits, construct care plans, manage case load, implement knowledge of specialist services, offer support, and deliver training.

Responsibilities

  • Conduct telephone assessments
  • Attend home visits (when appropriate)
  • Construct individual care plans
  • Advise on reasonable adjustments
  • Work with team members to ensure customer support
  • Manage a case load
  • Update database and file notes
  • Implement knowledge of specialist services
  • Offer ongoing support
  • Assist with training to team members
  • Signposting

Qualifications

  • Certificate/Diploma in Counselling/ Psychotherapy
  • Care Certificate or equivalent experience
  • Foundation Degree in Health and Social Care/Mental Health
  • Occupational Health Nursing
  • Experience in care/health/information and advice

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