Customer Service Advisor

M&S

Location: Chester, England, United Kingdom

Category: Customer Service

Salary: 22,000 - 28,000 GBP / yearly

Full-time

Job Description

Join our Customer Service Team at M&S and become a brand ambassador for our products and services. Resolve escalated customer queries and deliver exceptional service across various platforms.

Responsibilities

Deliver outstanding quality standards when communicating with customers via telephone, email, or social media.
Collaborate with experts to resolve complex queries and complaints.
Provide accurate data to influence business decisions.
Support customers, stores, and all areas of the M&S business.
Respond to customer queries through different channels.
Identify brand damaging situations and ensure resolution.

Qualifications

Strong written & verbal communication skills.
Experience working with customers in any industry.
Digitally savvy and curious to learn more.
Can-do attitude and willingness to help others.
Good listener passionate about assisting others.

Perks & Benefits

20% colleague discount across all M&S products.
Competitive holiday entitlement with option to buy extra days.
Discretionary bonus schemes based on performance.
Defined Contribution Pension Scheme and Life Assurance.
Training programs for skills development.
Various perks and discounts via M&S Choices portal.
Wellbeing support, parental policies, and charity volunteer day.

Why Join Us?

Join an inclusive, dynamic, and innovative business like M&S where you can bring the magic to customers every day. Be part of a supportive team that values quality, service, and inclusivity.