Location: London, United Kingdom
Category: Customer Service
Salary: 25,000 - 35,000 GBP / yearly
Full-time
PE Global is seeking a Customer Care Representative for a leading global health and hygiene client. This is a remote, contract role for 12 months with potential for extension, requiring fluency in English and German.
Act as a representative of the company, handling consumer inquiries and complaints across various channels while providing a superior consumer experience.
Analyze interactions, engage with high-value cases, and provide strategic insights to the Consumer Services Team Leader and Management Team.
Must have a proven track record in Customer/Consumer Care, good communication skills, and experience in managing challenging consumer interactions. A minimum of 3-5 years of Customer-facing experience is required.
Knowledge of MS Office tools and a Bachelor's degree is desired.