IT Support Analyst - Service Desk Support Analyst at wkLoop - London, IT Support Analyst - Service Desk Support Analyst - wkLoop

IT Support Analyst - Service Desk Support Analyst

wkLoop

Location: London, United Kingdom

Category: Information Technology

Salary: 205 - 205 GBP /

Contract

Job Description

Join us as an IT Support Analyst to provide 2nd and 3rd line technical support services in a fast-paced environment.

Responsibilities

Delivering 1st, 2nd line and some 3rd line IT technical support.
Owning and resolving user issues through remote or on-site support.
Providing high-quality solutions and workarounds within agreed SLAs.
Assisting in the Problem Management process and contributing to service improvements.

Qualifications

Strong experience supporting complex Microsoft/Windows environments.
Experience with Windows 11 configuration, Azure, AAD, Exchange Admin, Office365 Admin, etc.
Proficiency in ServiceNow ticketing system.
Exceptional customer service skills.