Location: Shepton Mallet, England, United Kingdom
Category: Customer Service
Salary: 25,183 - 27,269 GBP / yearly
Full-time
Join our team as a Customer Service Advisor providing front door support for customers contacting the Council about a wide range of services.
Provide front door support for customers contacting the Council
Handle customer enquiries with care and understanding
Support customers to self-serve using online digital solutions
Signpost customers to appropriate services
Excellent customer service skills
Strong communication skills
Confidence to handle high volume, sensitive interactions
Basic computer skills
Enthusiasm to learn and problem-solving mindset
Experience in related services is beneficial
Flexible working arrangements
Generous annual leave allowance
Staff discounts in gyms
Employee Assistance program
Pension Scheme
Flexible Benefits Scheme
Join a supportive and rewarding environment
Great training and development opportunities
Employee benefits available