Service Desk Manager - Finance (IT)

wkLoop

Location: Leeds, United Kingdom

Category: IT

Salary: 50,211 - 55,974 GBP /

Full-time

Job Description

We are seeking a Service Desk Manager to lead our IT service desk operations and ensure exceptional user experience.

Responsibilities

Lead and develop the service desk team
Oversee IT support operations
Monitor and improve service desk performance
Implement ITIL best practices

Qualifications

Experience in IT support roles
Strong knowledge of ITIL frameworks
Excellent communication skills
Ability to manage multiple priorities effectively

Perks & Benefits

Free travel for you and your dependents
Generous pension scheme
Enhanced family benefits
Exclusive discounts

Why Join Us?

Join us at Northern and be part of our rich history and exciting future in the railway industry.