Head of Customer Accounts

TT Electronics

Location: Barnstaple, England, United Kingdom

Category: Customer Accounts

Salary: 45,000 - 65,000 GBP / yearly

Full-time

Job Description

Join TT Electronics as the Head of Customer Accounts and be part of a team dedicated to advancing electronics for a brighter, smarter future. You will lead the customer interface function, driving team performance and ensuring best-in-class customer service.

Responsibilities

Mentoring and developing direct reports
Managing customer account managers and sales order administration function
Driving team performance through continuous improvement
Maintaining regular meetings with key customers
Managing pricing activity and bid management
Acting as escalation point for managing customer service within the business
Reporting on monthly demand cycle

Qualifications

World-class customer service skills
Strong relationship building and communication skills
Experience with ERP systems and data quality
Account management experience
Excellent negotiation and influencing skills
Ability to work in a fast-paced environment
Proficiency in MS Office applications, especially Excel

Perks & Benefits

Discounted gym membership
Life assurance
Company share-save scheme
Contributory pension scheme
Medical cover
Performance-related incentive bonus scheme
Free parking

Why Join Us?

At TT Electronics, we are committed to equality of opportunity and creating an inclusive environment for all. Join us to work with a diverse team that values your unique experiences and backgrounds.