Head of Customer Success

We Are Aspire Ltd

Location: London, England, United Kingdom

Category: Customer Success

Salary: 50,000 - 70,000 GBP / yearly

Full-time

Job Description

Join a rapidly scaling cyber security training platform as the Head of Customer Success. Lead the customer strategy to enhance engagement and drive growth.

Responsibilities

Develop and run a customer success strategy to enhance onboarding, adoption, and retention
Manage and grow a team of customer success professionals
Collaborate with Account Managers to support renewals, upsells, and cross-sells
Work with internal teams to feedback on product and customer experience
Analyse customer data to identify trends and drive strategic improvements
Act as the voice of the customer within the business
Oversee the development of training and enablement materials

Qualifications

5+ years in Customer Success, ideally in tech or cybersecurity
Proven experience leading and scaling successful teams
Strong commercial awareness and data-driven decision-making
Comfortable in a busy high-growth environment
Excellent communication and stakeholder management skills

Perks & Benefits

Fully remote with flexible working (UK timezone overlap required)
£2,500 annual development budget
Company-funded retreat
Health insurance (where applicable)
Laptop and work accessories provided
Pension/401k contribution

Why Join Us?

Join a high-growth cyber security training platform with a mission to make cyber security education more accessible. Shape and scale a high-impact Customer Success function and work cross-functionally with Sales, Product, and Marketing.