Customer Service Advisor - Business

Onecom

Location: Whiteley, United Kingdom

Category: Customer Service

Salary: 26,000 - 26,000 GBP / yearly

Full-time

Job Description

Join our team as a Customer Service Advisor - Business to provide exceptional service and support to our business clients.

Responsibilities

Provide first-class support to business clients through various communication channels.
Resolve client queries efficiently and escalate issues when necessary.
Maintain accurate client records and update CRM systems.
Attend online meetings with potential and existing customers.
Stay informed about product updates, changes, and company policies.
Coordinate with other departments to ensure seamless service delivery.
Display a polite and professional telephone manner at all times.
Managing relationships at all points up to Director level.
Identify opportunities to enhance client experiences and report findings to management.

Qualifications

Strong communication skills with the ability to build relationships with business clients.
Experience in a customer service environment, preferably within a business context.
Proactive and able to manage multiple client requests effectively.
Adept at identifying client needs and providing tailored solutions.
Problem-solving skills with a solution-oriented mindset.
High attention to detail and the ability to work under pressure.
IT literate, with an interest in communication technologies.
Collaborative team member who contributes to collective success.

Perks & Benefits

Holidays: 25 days + bank holidays and buy/sell options.
Other Leave: Birthday day off, 12 paid hours for flexible use, Volunteer day.
EV Scheme: Lease a brand-new electric car.
Lifestyle: 9% combined pension contribution and 4x salary life assurance.
Rewards: Quarterly and annual employee awards, discounts on tech.
Socials: All-expenses-paid company events.
Development: In-House Training Academy.
Wellbeing: 24/7 access to mental health support, Calm App, discounted gym membership, cycle to work scheme, free breakfast & fresh fruit, eye-care vouchers, financial wellbeing support.

Why Join Us?

Onecom is an award-winning provider of Communication Technology trusted by UK organisations to deliver Simply Brilliant Customer Experiences. We champion our values in everything we do: Innovation, Integrity, Ambition, Knowledge, Inspiration.