Customer Service Advisor - Business

Onecom

Location: Whiteley, United Kingdom

Category: Customer Service

Salary: 26,000 - 26,000 GBP / yearly

Full-time

Job Description

Join our team as a Customer Service Advisor - Business and provide exceptional service and support to our business clients.

Responsibilities

Provide first-class support to business clients through various communication channels.
Resolve client queries efficiently and escalate issues when necessary.
Maintain accurate client records and update CRM systems.
Attend online meetings with potential and existing customers.
Stay informed about product updates, changes, and company policies.
Identify opportunities to enhance client experiences and report findings to management.

Qualifications

Strong communication skills with the ability to build relationships with business clients.
Experience in a customer service environment, preferably within a business context.
Proactive and able to manage multiple client requests effectively.
Problem-solving skills with a solution-oriented mindset.
IT literate, with an interest in communication technologies.

Perks & Benefits

25 days holiday + bank holidays and buy/sell options.
Birthday day off, 12 paid hours for flexible use, Volunteer day.
Lease a brand-new electric car through EV Scheme.
9% combined pension contribution and 4x salary life assurance.
Quarterly and annual employee awards, discounts on tech.
All-expenses-paid company events, In-House Training Academy.

Why Join Us?

Onecom is an award-winning provider of Communication Technology, trusted by UK organisations to deliver Simply Brilliant Customer Experiences. Join us and be part of a team that champions Innovation, Integrity, Ambition, Knowledge, and Inspiration.