Location: Newport, Wales, United Kingdom
Category: Customer Service
Salary: 22,000 - 28,000 GBP / yearly
Full-time
Join Propel Finance as a Customer Service Advisor and be part of a dynamic team providing finance solutions to SMEs. This role involves resolving customer queries, maintaining accurate records, and providing support on leasing products.
Resolve customer queries over the phone and email in a professional manner.
Maintain accurate agreement records in the administration system.
Build knowledge of leasing products and services.
Provide support on customer transactions.
Manage customer payments and refunds.
Customer service experience with excellent communication skills.
IT literate with attention to detail.
Previous admin experience in Financial Services is beneficial.
25 days annual leave + bank holidays.
Private Medical Insurance and gym membership.
Cycle to Work Scheme and Employee Assistance Programme.
Modern offices and hybrid working environment.
Collaborative work environment where everyone's voice is heard.
Hybrid role with 2 days per week in the Newport office.
Opportunities for growth and development within the company.