Customer Experience Specialist at wkLoop - Ilford, England Customer Experience Specialist - wkLoop

Customer Experience Specialist

wkLoop

Location: Ilford, England, United Kingdom

Category: Customer Service

Salary: 28,000 - 32,000 GBP / yearly

Full-time

Job Description

Join a dynamic team based in East London as a Customer Experience Specialist, where you'll play a crucial role in ensuring customers receive top-notch support while working towards a more sustainable future.

Responsibilities

  • Efficiently manage and resolve incoming service issues to maintain high-quality service delivery.
  • Communicate effectively to address inquiries, complaints, and feedback, ensuring a positive customer experience.
  • Review customer data and trends to identify areas for improvement and enhance service delivery.
  • Collaborate with engineers, suppliers, and other support staff to ensure smooth daily operations and adherence to company policies.
  • Foster a collaborative environment by providing support and guidance to team members.

Qualifications

  • Proven experience in a customer service role.
  • Strong ability to motivate and manage multiple internal and external teams effectively.
  • Proficient in using customer service software and tools, including Excel.

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