Customer Service First Line Manager

GXO Logistics

Location: Wellingborough, England, United Kingdom

Category: Customer Service

Salary: 36,000 - 36,000 GBP / yearly

Full-time

Job Description

Join GXO Logistics as a Customer Service First Line Manager at our Wellingborough Costa site. Lead a high-performing team to ensure exceptional customer service and drive continuous improvement in a dynamic logistics environment.

Responsibilities

Manage and mentor Customer Service Team Leaders
Act as the escalation point for service issues
Identify and implement process improvements
Oversee department budget and compliance

Qualifications

Proven leadership in a customer-facing role
Strong team management and problem-solving skills
Ability to manage shifting priorities

Perks & Benefits

Salary of up to £36,000 per annum
25 days annual leave plus bank holidays
Flexible dental insurance plans
Company sponsored pension scheme
Life assurance and employee assistance programme

Why Join Us?

GXO is a leading provider of supply chain solutions with a global team of innovative and energetic individuals. Join us to be part of a great place to work.