Location: Bath, England, United Kingdom
Category: Customer Service
Salary: 24,743 - 28,920 GBP / yearly
Full-time
Join Curo as a Customer Service Advisor in Bath. Be the first point of contact for residents and the wider community, handling a diverse range of enquiries and making a real difference to people's lives every day.
Answering inbound calls, WhatsApp messages, texts, emails, and social media enquiries
Handling and resolving customer queries at the first point of contact wherever possible
Using multiple systems simultaneously to find information and update records
Managing occasionally challenging situations with empathy and professionalism
Providing advice and guidance on a wide range of housing-related matters
Directing complex queries to the appropriate teams when necessary
Working in a fast-paced environment where no two days are the same
Experience in a customer service environment with proven problem-solving skills
Strong communication skills - both verbal and written
Ability to multitask and manage your time effectively
Resilience and patience when dealing with challenging situations
Computer literacy and ability to learn and use multiple new systems quickly
Salary increase to £28,920 on successful completion of key milestones during probation
26 days annual leave per year (plus bank holidays), increasing to 29 days
Hybrid working (3 days in office, 2 days at home)
Up to 10% matched pension contribution
Flexible benefits including a Health Cash Plan
Access to an Employee Assistance Programme for wellbeing
Access to career and development opportunities across Curo after 18 months
Join Curo to be part of a leading South West housing association with social purpose at its heart. Make a difference in communities and enjoy a supportive work environment.