Care Coordinator

Muve Homecare

Location: Birmingham, United Kingdom

Category: Healthcare

Salary: 25,000 - 30,000 GBP / yearly

Full-time

Job Description

Muve Homecare is seeking a dedicated Care Coordinator to join their Complex Care division in Birmingham. This role is pivotal in ensuring the seamless delivery of personalized, high-quality care to clients in their homes.

Responsibilities

Rota Management:

Develop, manage, and update staff schedules to ensure 24/7 coverage.
Promptly address last-minute scheduling changes.
Align rotas with clients' care plans and preferences.

Recruitment and Screening:

Actively recruit qualified caregivers.
Screen candidates by reviewing CVs, conducting interviews, and verifying qualifications.
Ensure compliance with regulatory standards and company policies during hiring.

Onboarding New Staff:

Facilitate the induction process, ensuring new team members are well-trained.
Provide ongoing support and mentorship during the probation period.

System Management:

Utilize care management systems to track schedules, care plans, and compliance records.
Maintain accurate documentation for clients and staff.
Identify opportunities to optimize processes and implement improvements.

Client and Staff Support:

Serve as the main point of contact for clients, addressing queries and concerns.
Support staff, fostering a positive and collaborative work environment.
Conduct regular check-ins with clients and staff to ensure satisfaction and well-being.

Qualifications

Experience:

Previous experience in care coordination, complex care management, or a similar role.

Skills:

Strong organizational and time management abilities.
Excellent communication and interpersonal skills.
Proficiency in care management software and IT systems.

Qualifications:

Knowledge of CQC standards and regulations (or equivalent).
NVQ Level 3 in Health and Social Care (preferred but not mandatory).

Attributes:

Proactive problem solver with a can-do attitude.
Empathetic and committed to providing exceptional care.
Flexible to handle the dynamic nature of care coordination.

Perks & Benefits

Competitive salary and benefits package.

Opportunities for professional development and career progression.

A supportive and inclusive work environment.

The chance to make a meaningful difference in clients' lives.