Customer Service Adviser at wkLoop - Shipley, England Customer Service Adviser - wkLoop

Customer Service Adviser

wkLoop

Location: Shipley, England, United Kingdom

Category: Customer Service

Salary: 26,000 - 29,000 GBP /

Full-time


Job Description

Are you passionate about customer care and would like to help our supporters and volunteers realise their fundraising ambitions? This rewarding role puts our supporters at the heart of everything we do, offering advice, information, and inspiration on fundraising, donations, events, and volunteer opportunities.

Responsibilities

Provide personalised information and support to supporters across multi channels such as phone, webchat, email, and social media. Guide supporters through their fundraising journey and help them achieve their fundraising goals.

Qualifications

Established customer service professional with multi-channel contact centre experience. Skilled in office systems and processes including Microsoft Office, Workforce Management, and Customer Relationship Management systems.

Perks & Benefits

Empowering work culture, diverse organisation, new organisational strategy focused on making every pound raised count for even more, transformation of cancer care.

Why Join Us?

Join us in fighting harder to make every pound raised count for even more and transform cancer care for good.