Location: Shipley, England, United Kingdom
Category: Customer Service
Salary: 26,000 - 29,000 GBP /
Full-time
Are you passionate about customer care and would like to help our supporters and volunteers realise their fundraising ambitions?
This rewarding role puts our supporters at the heart of everything we do, offering advice, information, and inspiration on fundraising, donations, events, and volunteer opportunities, such as cheering marathon runners or supporting campaigns.
The skills and experience that we are looking for in the role are: Established customer service professional ideally with multi-channel contact centre experience and strong written and verbal communication skills. Skilled in office systems and processes including Microsoft Office, Workforce Management, and Customer Relationship Management systems. Experience of organising and flexing own workload to meet service needs and quality and volume performance targets. Ability to engage and support others and build rapport both internally and externally.
Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions. We strive to build a more diverse organisation, where everyone feels empowered to be their best self to work. Our new organisational strategy sets out how we’ll fight even harder to make every pound raised count for even more. With your help, we’ll transform cancer care for good.