Customer Service Advisor

DHL eCommerce UK

Location: Milton Keynes, England, United Kingdom

Category: Customer Service

Salary: 24,576 - 24,576 GBP / yearly

Full-time

Job Description

Join DHL eCommerce UK as a Customer Service Advisor in Milton Keynes. Be part of a team committed to delivering excellent customer service and pushing the boundaries of the express parcel delivery markets.

Responsibilities

Ensure professional and timely communication with customers
Manage corporate customer queries from start to finish
Develop a full understanding of DHL eCommerce UK services and products
Promote self-service and alternative products to customers
Contribute ideas to improve customer experience and team performance

Qualifications

Planning and organisation skills
Customer focus and attention to detail
Excellent communication and listening skills

Perks & Benefits

25 days Holiday Entitlement
Hybrid Working
Enhanced over time rates
Holiday Purchase Scheme
Refer a Friend Scheme
Recognition Scheme: Employee of the Month, Employee of the Quarter, Employee of the Year, Exceptionals, CEO Can Do Award
Parcel Perks
Aviva Wellbeing App
Aviva Digital GP 24/7
Cycle to Work Scheme
Discounted bus travel scheme

Why Join Us?

Join DHL eCommerce UK, accredited Top Employer 2024 for the third year running. Be part of a team that values 'Passion', 'As One', 'Can Do', and 'Right 1st Time'. Competitive salaries, hybrid working, and comprehensive benefits package available.