Customer Services Advisor

DHL eCommerce UK

Location: Coventry, England, United Kingdom

Category: Customer Service

Salary: 24,576 - 24,576 GBP / yearly

Full-time

Job Description

Join DHL eCommerce UK as a Customer Services Advisor and be part of a leading integrated parcel business. We are committed to providing excellent customer service and aim to be the first choice for customers.

Responsibilities

Ensure professional and timely communication with customers
Manage corporate customer queries from start to finish
Develop a full understanding of DHL eCommerce UK services and products
Promote self-service and alternative products
Attend regular meetings and contribute ideas for improvement

Qualifications

Strong planning and organisation skills
Customer focus and attention to detail
Excellent communication and listening skills

Perks & Benefits

25 days Holiday Entitlement
Hybrid Working
Enhanced overtime rates
Holiday Purchase Scheme
Refer a Friend Scheme
Recognition Schemes
Aviva Wellbeing App
Cycle to Work Scheme
Discounted bus travel scheme

Why Join Us?

Join a top employer in 2024 with a great work culture. Be part of a team that values passion, teamwork, a can-do attitude, and a commitment to delivering right the first time for customers.