Team Leader/Supervisor

Freespirit Pubs

Location: Birmingham, United Kingdom

Category: Hospitality

Salary: 26,000 - 27,271 GBP / yearly

Full-time

Job Description

Join our team at Castle at Edgehill, part of the Freespirit Pubs family, and be a key player in delivering exceptional service and a memorable experience for our guests.

Responsibilities

Assist the management team in overseeing daily operations to ensure smooth service delivery.
Supervise and support staff, ensuring high standards of customer service.
Train new employees and conduct performance evaluations.
Handle customer inquiries and resolve any issues promptly and professionally.
Maintain cleanliness and organization of the pub environment.
Contribute to maintaining compliance with health and safety regulations.

Qualifications

Previous experience in a supervisory role within the hospitality industry is preferred.
Strong leadership and interpersonal skills.
Excellent communication and problem-solving abilities.
Ability to work flexible hours, including evenings and weekends.
A passion for delivering exceptional customer service.

Perks & Benefits

Competitive salary and tips.
Opportunities for career advancement.
Employee discounts and perks.
A friendly and supportive work environment.