Customer Service Advisor at Nurtur Ltd - Derby, England Customer Service Advisor - Nurtur Ltd

Customer Service Advisor

Nurtur Ltd

Location: Derby, England, United Kingdom

Category: Customer Service

Salary: 22,000 - 28,000 GBP / yearly

Full-time

Job Description

Join Nurtur Ltd as a Customer Services Advisor to provide exceptional customer service through various communication channels.

Responsibilities

Respond to customer queries via phone, email, and live chat
Ensure timely resolution of customer inquiries
Take ownership of customer issues and provide support
Communicate clearly with customers internally and externally
Provide online support and coaching to customers
Track and follow up on customer issues
Collaborate with other departments for customer support
Participate in self-development activities

Qualifications

Exceptional Customer Service skills
Accountability and problem-solving abilities
Motivated and resilient attitude
Excellent communication skills
Comfortable with IT tools and systems
Commercial awareness and organisational skills

Perks & Benefits

25 days holiday + 8 bank holidays
Perk box
Health Shield cash plan
Death in Service Cover
Company Sick Pay
Bike to Work scheme