Location: Birmingham, United Kingdom
Category: Customer Service
Salary: 25,000 - 35,000 GBP / yearly
Full-time
Join Marcus by Goldman Sachs as a Customer Service QA Specialist to uphold customer support principles and ensure quality standards are met.
Review and assess customer communication, provide feedback to agents, identify quality issues, escalate risks, track progress, and maintain records.
Proven background in a QA role within the financial services industry, analytical skills, attention to detail, strong communication skills, ability to adapt to a fast-paced environment, and teamwork skills.
Training opportunities, collaborative work environment, and personal growth initiatives.
Join us at Marcus by Goldman Sachs to be part of a team that empowers customers with innovative solutions grounded in value, transparency, and simplicity.