Customer Service Advisor - IP Voice

Giacom

Location: Prudhoe, England, United Kingdom

Category: Customer Service

Salary: 22,000 - 28,000 GBP / yearly

Full-time

Job Description

Join Giacom as a Customer Service Advisor focusing on IP Voice. You will support partners in managing IP Voice and International voice orders, while providing exceptional customer service.

Responsibilities

Provide exceptional support and service to Giacom Partners
Provision and manage partner orders using internal and supplier systems
Handle incoming calls and emails, providing excellent customer service
Troubleshoot and resolve issues by liaising with partners and suppliers
Coordinate orders, tasks, and updates within specified timescales

Qualifications

Strong customer service skills
Experience working with Microsoft packages
Ability to work as part of an extended team

Perks & Benefits

Investment in your future career with learning and development opportunities
No dress code
25 days annual leave plus bank holidays
Birthday off
Pension plan
Complimentary refreshments

Why Join Us?

Diversity and equality are at the heart of our values. We encourage applications from all eligible candidates, regardless of backgrounds. Join us to drive innovation and enrich our team with a variety of perspectives.