Customer Service Advisor at Giacom

Giacom

Location: Nelson, England, United Kingdom

Category: Customer Service

Salary: 22,000 - 28,000 GBP / yearly

Full-time

Job Description

Join Giacom as a Customer Service Advisor and be part of a team that provides excellent customer service to technology resellers and service providers. Help in the installation of telecommunications services and ensure a smooth process for our partners.

Responsibilities

Monitor and track orders from start to finish
Keep suppliers' portals updated for ordering and order updates
Liaise with resellers and suppliers to resolve issues
Escalate issues to suppliers to meet deliverable dates
Own customer issues and escalate when needed
Assist with ad-hoc tasks when required
Handle incoming calls from resellers
Investigate root cause of issues and provide technical advice

Qualifications

Experience in a customer-facing role
Proficient in Microsoft Office
Excellent communication skills
Problem-solving skills
Ability to work under pressure
Team player mentality
Self-motivated and enthusiastic

Perks & Benefits

Development opportunities
No dress code
25 days annual leave plus bank holidays
Birthday off
Pension plan
Complimentary refreshments

Why Join Us?

At Giacom, we value diversity and equality. Join us in a supportive and inclusive environment where your unique perspective drives innovation.