Customer Care Executive

Legacie Lettings and Management

Location: Liverpool, England, United Kingdom

Category: Customer Service

Salary: 25,000 - 35,000 GBP / yearly

Full-time

Job Description

Join Legacie Lettings and Management, a leading Real Estate Investment & Development Company in the UK, as a Customer Care Executive. You will be responsible for ensuring the highest standard of service for Investors & Landlords.

Responsibilities

Understand company developments and services
Establish rapport with Investors and Landlords
Handle concerns and complaints promptly
Contact Investors and Landlords throughout their journey
Conduct customer satisfaction surveys
Conduct sales and new business campaigns
Explain Lettings Agreement terms to new landlords
Process Investor and Landlord information
Ensure accuracy of Investor documentation
Keep New Development databases up to date
Meet or exceed service standards and KPIs
Conduct Market Research
Participate in learning and development activities
Carry out ad-hoc duties as required

Qualifications

Minimum 3 years of Customer Service experience
Computer literate
Excellent interpersonal and communication skills
Can-do attitude and self-motivated
Organisational and planning skills
Problem-solving abilities

Perks & Benefits

25 Days holiday plus bank holidays plus Birthdays, Commission Structure

Why Join Us?

Join a dynamic team at Legacie Lettings and Management to grow your career in the Real Estate industry.