Senior Service Advisor

HSF Volvo Thames Ditton

Location: Thames Ditton, England, United Kingdom

Category: Customer Service

Salary: 25,000 - 35,000 GBP / yearly

Full-time

Job Description

HSF Volvo Thames Ditton is seeking a Senior Service Advisor to provide exceptional customer service, handle service requirements, and ensure customer satisfaction. This role involves working closely with customers and technicians to deliver a positive experience.

Responsibilities

Greet customers and assess service requirements
Explain services and repairs needed clearly
Handle payments accurately and efficiently
Upsell additional services or products
Schedule appointments and manage service requests
Maintain accurate customer records
Collaborate with technicians for timely services
Address customer inquiries and concerns promptly

Qualifications

Strong customer service skills
Proficient in cash handling procedures
Basic mechanical knowledge
Experience in upselling services/products
Excellent communication skills
Strong organisational skills
Ability to work collaboratively and self-motivated

Perks & Benefits

Employee benefits, career development opportunities, bonus scheme

Why Join Us?

Join a team dedicated to providing exceptional service and representing Volvo Cars' brand values. Excellent career growth opportunities and a supportive work environment.