Lounge Supervisor

DO&CO London

Location: London, England, United Kingdom

Category: Hospitality

Salary: 0 - 0 GBP / hourly

Full-time

Job Description

The Lounge Supervisor at Heathrow Airport will focus on the Front of House operation whilst the Lounge is open and liaise with the kitchen to ensure all the required standards are met at all times. They will also support all management areas of the operations too when required. Also, the Lounge Supervisor will be expected to be part of the FB service delivery and attend to passengers as part of the attendant team.

Responsibilities

Managing the rostering for all catering staff (including kitchen staff)
Managing time sheets/payroll management
Ordering of food and drinks and sundries through Do & Co ordering system
Liaising with the Lounge Manager and Supervisors
Liaising with laundry regarding Lounge linen
Ordering cleaning supplies
Performance management and training of all staff
Investigating customer complaints
Completing daily audits and maintaining stock control
Ensuring food temperature is adhered to as per H &S regulations

Qualifications

Minimum 3 years’ experience as a Supervisor in the hospitality industry
Ability to lead and motivate staff, delegate tasks effectively, and manage team dynamics
Strong focus on providing excellent service to guests, addressing their needs, and resolving complaints
Effective verbal and written communication skills to interact with staff, management, and guests
Ability to quickly identify issues and develop solutions to enhance operations and guest experiences
Strong organizational abilities to manage multiple tasks, schedules, and priorities efficiently
Keen eye for detail to ensure the lounge is clean, well-presented, and meets high hospitality standards
Skills to manage time efficiently, ensuring that service levels are maintained and that tasks are completed in a timely manner
Understanding of budgeting, inventory control, and financial reporting to manage the lounge's profitability
Familiarity with menu offerings, beverage pairings, and food safety regulations
Ability to handle conflicts among staff or with guests diplomatically and effectively
Ability to work collaboratively with other staff members, fostering a positive work environment
Skills in training new staff and providing ongoing development opportunities for team members
Flexibility to adapt to changing situations, guest needs, and operational demands

Perks & Benefits

£14.00 per hour
Enjoy perks by referring your friends through our Refer a Friend Scheme
Save money and time with On-Site Free Meals
Expand your skills and knowledge through our in-house training opportunities
A business where you can have a real impact, we’re not afraid of new ideas!
Genuine career development opportunities, both nationally and internationally
The opportunity to work with and represent one of the most innovative players in the luxury global gourmet entertainment market

Why Join Us?

We believe that our employees are the driving force behind our success and strive to create a positive and supportive work environment.