Customer Care Manager

wkLoop

Location: Huddersfield, England, United Kingdom

Category: Customer Service

Salary: 35,000 - 45,000 GBP / yearly

Full-time

Job Description

We are looking for an experienced Customer Care Manager to lead our service centre team in Huddersfield. The ideal candidate will have a strong background in customer service leadership and a passion for driving excellence.

Responsibilities

Lead and inspire the Customer Care department with a clear, customer-centric vision
Drive strategic initiatives to improve customer service and satisfaction
Oversee the efficient running of Customer Care operations
Inspire and guide a diverse team of customer service representatives

Qualifications

Minimum three years of senior leadership in B2C customer care
Proven experience managing high-performing teams
Strong understanding of customer service technologies and data analysis tools

Perks & Benefits

Competitive salary
Opportunity for career growth
Positive and professional work environment

Why Join Us?

If you are looking for a challenging role where you can make a real impact on customer care excellence, then this is the opportunity for you. Join us in shaping the future of our Customer Care department!